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Advocacy Move people to act, and to give Petitions, patch-through calls to legislators, rapid response, and fundraising asks in the same thread. Nonprofit Turn a moment into a gift Matched appeals, in-thread giving, receipts and the recurring upgrade, all in one conversation. Labor Recruit, activate, and hold the line Card drives, contract votes, strike coordination, worksite turnout, and dues renewals. Healthcare Reach people who can't miss the message Appointment reminders, benefits enrollment, public health outreach, and emergency alerts. Brands Turn offers into action, and complaints into fixes Promotions and loyalty at national scale, plus real-time feedback routed to the person who can fix it. Includes Voice of Customers
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Customer results

Retail and brand case studies

Brands use text messaging to grow opt-in lists and drive redemptions, and customer feedback to protect loyalty. These programs ran on Waterfall, Hipcricket, and Voice of Customers.

Restaurant brand · and United Arab Emirates100,000free pizza codes claimed in under 12 hours

National pizza chain

WaterfallA six-day free pizza offer was claimed in under 12 hours and closed at 160,000 opt-ins.Read the case study →Sports and fan engagement · United States81.78%of entrants gave an email address

FanUp

HipcricketA televised text-to-win contest captured email from 81.78% of entrants.Read the case study →Luxury retail · United Kingdom80+Net Promoter Score, maintained

Fortnum & Mason

Voice of CustomersEvery guest who scores below 7 gets a call back within 24 hours, and a quarter of them come back.Read the case study →

More industries

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